INTERNATIONAL GUEST EXPERIENCE TRAINING
Our International Guest Experience Training Programme focuses on developing cultural awareness and respect when interacting with individuals from diverse nationalities and religions.
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​This comprehensive course provides training on effective cross-cultural communication. It helps staff build the confidence and grace needed to communicate with the hotel's international guests at an impressive level, encouraging repeat customers who feel valued and respected.
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As global travel resumes after the pandemic, engaging with individuals from diverse cultures has become essential again. This programme not only elevates your hotel to a memorable venue, increasing the chance of repeat customers and personal recommendations, but it also shows respect and consideration for your staff by helping them familiarise themselves with the customs and traditions of your most frequent guests, thus increasing job satisfaction.
Etiquette is not just about following conventions but also about adapting them to specific circumstances. Our International Guest Experience Training Programme empowers staff with the knowledge to discern which conventions to observe, ensuring they always feel in control and never inadvertently breach social norms or cause unintentional offence.
Our principal, Emma Dupont, draws on her experience coaching over 500 people from 48 countries on international etiquette and customs. She has also conducted extensive research and predominantly follows diplomatic guidelines, as conflicting information on the internet is often prevalent. She also draws from her own experience working in China in 2016.
COUNTRIES
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FRANCE
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GERMANY
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ITALY
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SPAIN
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CHINA
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JAPAN
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INDIA
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UNITED ARAB EMIRATES
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BRAZIL
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USA
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AUSTRALIA
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TOPICS
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Understand the essence of the country
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Greetings
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Handshakes / Social kissing
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Small talk
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Conversation style
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Taboo topics
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Sense of humour
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Key dining points
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Faux pas to avoid